Altitude Software Helps Credit & Collection Industry Increase Contact Rates with Intelligent Campaigns

Unified Interaction Solutions Leader Sponsors CMS World Forum 2014, in Lisbon, May 22^nd-24^th

Lisbon, Portugal, May 20th, 2014 – Altitude Software, a leader in unified customer interaction solutions, will be at the 2nd CMS World Forum, a leading event for the credit and collection industry, taking place at Centro Cultural de Belém, in Lisbon, Portugal, from May 22^nd to May 24^th.

Altitude Software will be sponsoring the annual gathering of industry professionals from around the world, and sharing best practices and innovative strategies in credit and collection management. Altitude Software will also spotlight its latest solutions on balancing evolving business and technology needs, with changing regulations and a volatile economy.

“As technology evolves and channels multiply, to optimize the number of customers reached and the amount of revenue recovered is a major challenge for the credit and collection industry” states Raquel Serradilla, Executive Vice-President for Southern Europe at Altitude Software” Our solutions enable companies to maximize contact rates using business intelligence and operational information in real time. We also provide agents with a unified desktop with immediate access to data, and ensure compliance with regulation in markets worldwide”.

At the CMS World Forum major topics and issues will be addressed by leading experts from the credit and collections industry and other fields of expertise, gathered in a conference created to be the perfect venue to understand what the market and professionals need to know, understand and debate to be at the forefront of discussions and prepare for the future. The event is organized with the Portuguese Credit & Collection Industry Association (APERC).

 

Altitude uCI software solutions automate and manage the process of contacting debtors, while delivering high productivity rates to collections operations. Altitude uCI solutions include inbound, outbound, blending, predictive dialing, email management, collector scripting and online monitoring. It allows workflow definition and different approaches according to the scoring and situation of each customer, maximizing the debt reduction while maintaining a good customer relation.

Find out more about Altitude Software solutions for the credit and collections industry here

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about Altitude

Altitude Software (www.altitude.com) is the leader of unified customer interaction solutions, managing dynamic contact centers independently of platforms since 1993. With about 1100 customers in 80 countries, Altitude strives for customer satisfaction and is ISO 9001 certified for its worldwide support. Altitude Software has won 50+ industry awards. “Altitude uCI” (unified customer interaction) is a software suite that manages in real time enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is unique in accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialler, voice portal, desktop front-end, monitoring and analytics. Altitude Software can be reached at +351 21 412 98 00 or emailed to info@altitude.com

 

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