Le Max apuesta por el cloud contact center

Esta empresa española de servicios de outsourcing ha seleccionado las soluciones de Cloud Contact Center de Altitude Software para potenciar y flexibilizar su plataforma tecnológica desde la nube.

Altitude Software lleva años ofreciendo servicios Cloud a sus clientes en todo el mundo. “En España algunos de sus clientes ya han adoptado esta modalidad, pero Le Max Contact Center es el primero de ellos que ha confiado el alojamiento de todo su potencial tecnológico –servidores, centralita, BBDD, etc.– en nuestro centro local”, explica Raquel Serradilla, vicepresidenta ejecutiva del Sur de Europa de Altitude Software. “Las comunicaciones de voz se realizan vía SIP Trunk”.

Altitude Software Brings True Customer Engagement Solutions To Growing Russian Market

March 12th; 2014 – The Russian contact center market continues to grow above the European average, having recently surpassed 100.000 seats*. Companies increasingly need to go a step further and base their value proposition on achieving true customer engagement.

Altitude Software, a leader in unified customer interactions solutions, and Teligent, a leading provider of communications solutions in Russia, will be at the Call Center World Forum (CCWF) in Moscow– Radisson Slavyanskaya (Stand D145), March 18-19, to show how contact centers can take a leap forward and reach the next level of customer service.

Altitude uCI solution brings competitive advantage to We Fight Any Claim

Altitude Software, a leader in unified customer interaction solutions, today announced that We Fight Any Claim has registered more business flexibility and significant productivity increases using Altitude uCI solution.

We Fight Any Claim is a Claims Management Company based in Cwmbran, South Wales, specializing in claiming back Payment Protection Insurance (PPI) on behalf of customers all over the UK. We Fight Any Claim have reclaimed over £94 million in compensation for thousands of customers since 2010.

Renaissance Credit Reports Increased Productivity with Altitude uCI Solution

Altitude Software (News – Alert), a major player in unified customer interaction solutions, has claimed that Renaissance Credit, a Ukrainian bank, has implemented the Altitude uCI solution and reported increased productivity and improved ability to rapidly introduce new banking services in its contact center.

With over 3000 employees and 59 branches, Renaissance offers a wide range of banking services, including deposits, consumer loans and credit cards.

Altitude uCI (Unified Customer Interaction) is an IP based, contact center management solution, which  powers people to new levels of productivity, speeding up deployment of new services and campaigns all within a single system to license, learn and operate.

Altitude uCI suite is a comprehensive solution that enables one to manage all customer interactions – Voice, VoIP, email, SMS/MMS, fax, messaging or web – and resulting activities in a unified environment.

Altitude uCI was designed to speed up operations, while simplifying the contact center management complexity, since it increases productivity, reduces operational efforts, and, ultimately, raise customer satisfaction levels.

Thanks to Altitude uCI solution, Renaissance Credit also reported improved agent productivity due to scripting, intelligent routing of inbound interactions and predictive dialing, and an improved view on contact center’s operation with built-in and customized reports, among other business benefits.

“When we first started looking for a solution we were just considering a dialer and an IVR solution to increase our productivity in sales, and to leverage our customer service. However, when we came across Altitude uCI, we realized that this solution provides much more in a single product. We saw a huge opportunity in the workflow and scripting functionalities,” said Mike Sergienko, operations director at Renaissance Credit, in a statement.

Sergienko said that it is a very powerful system, flexible and fast.

Company officials claimed that Renaissance Credit is now profiting from the Altitude uCI solution rich functionality, scripting and outbound dialing capabilities, and easy to customize reports.

Mike Sergienko said that thanks to Altitude’s scripting tools, the contact center is able to support the fast launch of new banking services, while the skills-based routing allows a better allocation of the agents.

“Our agents are more productive, new recruits are trained and up to speed much faster and supervisors benefit from an improved view on the contact center’s activity with built-in and customized reports,” he said.

TMCnet in July reported that Altitude Software and Teligent (News – Alert), a telecommunications solutions company, has partnered up with the goal of bringing Altitude Software’s solutions into the Russian market via Teligent.

Edited by Cassandra Tucker

Source: TMCNet

Altitude Software gère les services d’abonnement de 400 magazines chez Dovetail

Le bureau de presse anglais travaillant pour 70 éditeurs améliore la gestion de ses e-mails et augmente la productivité de ses agents de 50%

Paris, le 1er octobre 2013 – Altitude Software (Easyphone en France), leader des solutions de gestion unifiée des interactions client, annonce que Dovetail Services, entreprise anglaise dédiée à la commercialisation et à la diffusion d’abonnements presse, a optimisé le traitement de ses e-mails et la productivité de ses agents grâce à la solution Altitude uCI qui permet de gérer les services d’abonnement de 400 magazines.

Altitude anuncia el nombramiento de Raquel Serradilla como Vicepresidenta Ejecutiva del Sur Europa

El proveedor de soluciones de software para la interacción con clientes refuerza su equipo ejecutivo para impulsar su expansión en el mercado

Madrid, 26 de septiembre, 2013.- Altitude Software, multinacional experta en soluciones para Contact Center, ha anunciado el nombramiento de Raquel Serradilla Juan como Vicepresidenta Ejecutiva del Sur de Europa.

Raquel Serradilla controlará los mercados del sur de Europa para impulsar el crecimiento de Altitude Software y apoyar la continua expansión de Altitude uCI, su solución unificada de interacción con clientes de nueva generación que maximiza los resultados del Contact Center.

“En los últimos años, el concepto de relación cliente-empresa ha sufrido una asombrosa transformación y se encuentra en un punto de inflexión sin retorno” explica Raquel Serradilla. “Sólo las empresas que han dirigido sus esfuerzos a crear soluciones que impulsen esta revolución intensa y compleja podrán liderar el cambio. Altitude Software se ha centrado desde sus inicios en el Contact Center, entendiendo sus necesidades y compartiendo sus exigencias. En el sur de Europa hay, en la actualidad, excelentes oportunidades a las que dar respuesta tecnológica. Nuestro objetivo es seguir creciendo como empresa y profesionalizar la gestión de las interacciones profundizando en el enfoque relacional”

Altitude Software Showcases True Unification at CC Expo 2013

Customer Interaction Leader Demos Truly Unified Interactions Solutions in the London Olympia (stand C22), October 2-3

London, UK, September 18th; 2013 – In a market where technology continually disrupts the way companies and customers relate, to be able to effectively unify customer interactions across all communication channels, and continuously tune operations to respond to change, are key issues for contact centers.

Altitude Software, a leader in unified customer interaction solutions, will spotlight these issues and showcase the latest release of the award-winning Altitude uCI customer interaction management suite at the Call Centre & Customer Management Expo – the most comprehensive marketplace of industry players in the UK.

Altitude Software renforce son équipe dirigeante afin de soutenir son expansion sur le marché

Altitude Software nomme Gastão Taveira au poste de Président et de Président non exécutif du Conseil d’Administration, tandis qu’Alfredo Redondo devient le nouveau CEO

Paris, le 17 septembre 2013 – Altitude Software, Easyphone en France, leader des solutions de gestion des centres de contacts multimédias, annonce aujourd’hui avoir renforcé son équipe dirigeante pour accompagner le marché en pleine expansion des solutions de gestion des interactions clients de nouvelles générations, indispensables pour optimiser les performances des centres de contacts.

Gastão Taveira, ancien CEO de l’entreprise, devient Président et Président non exécutif du Conseil d’Administration, tandis qu’Alfredo Redondo, un dirigeant expérimenté en matière de technologie de l’information, rejoint l’entreprise en tant que CEO.

Altitude Software verstärkt Vorstands-Team für weitere Expansionen in den Markt

Anbieter von Customer Interaction Lösungen ernennt CEO Gastão Taveira zum Präsidenten – Neuer CEO ist Alfredo Redondo

Düsseldorf, 17.09.2013 – Altitude Software, ein weltweit führendes Unternehmen für Unified Customer Interaction Lösungen, gibt heute bekannt, dass es sein Geschäftsführer-Team verstärkt hat, um die Marktpräsenz seiner zukunftsweisenden Kunden-Interaktions Software weiter voranzutreiben und Contact Center noch besser unterstützen zu können, ihre Geschäftsergebnisse weiter zu maximieren. Der bisherige CEO Gastão Taveira nimmt ab sofort die Funktion des Präsidenten wahr, neuer CEO ist Alfredo Redondo, der als erfahrene technische Führungskraft das Vorstand des Unternehmens verstärkt.

Altitude Software Reforça Equipe de Liderança Executiva para Impulsionar a Expansão no Mercado

Líder em Soluções de Software de Gestão de Interações em Contact Centers Nomeia Gastão Taveira como Presidente e Presidente Não-Executivo do Conselho de Administração; Alfredo Redondo Assume a Função de CEO

São Paulo, Brasil, Setembro 17 de 2013 – A Altitude Software, líder em soluções de software de gestão de interações em contact centers anunciou hoje que reforçou a sua equipe de liderança executiva para apoiar a contínua expansão no mercado de suas soluções de interação com o cliente de última geração, que maximizam os resultados da empresa no contact center.

Gastão Taveira, até agora CEO da empresa, assume o papel de Presidente e Presidente-Não Executivo do Conselho de Administração, e Alfredo Redondo, um experiente executivo de tecnologia, junta-se à empresa como CEO.