Call Centers Call On Multilingual Portuguese

by LAUREN FRAYER

Filipa Neves speaks five languages but still couldn’t find steady work in her native Portugal. So she was about to move to Angola, a former Portuguese colony in Africa, where the economy is booming.

But she sent off one last resumé — to a call center. It was sort of a last resort. She’d heard the stereotype.

“You know, a contact center is like this dark hole they put you in. You’re sitting all day with a headset, and it’s like a scary movie and they don’t pay you,” she recalled thinking. “But then I saw this ad for French [language skills] and I said, ‘You know, why not?’ ”

Altitude Software Provides Alcatel-Lucent With Next Generation Customer Service Solutions

Alcatel-Lucent Enterprise Selects Altitude uCI Interaction Management Suite to Power Dynamic Enterprises

Lisbon; Portugal; March 19, 2013 – Altitude Software, a leader in unified customer interaction solutions, today announced it has signed an agreement with Alcatel-Lucent Enterprise to be the strategic provider of key software solutions for Alcatel-Lucent’s next generation customer service solutions for the enterprise market.

Altitude uCI™ (unified customer interaction) software suite will enable Alcatel-Lucent to deliver unified interaction management solutions that are open, easy to run and that can be delivered as a product or as a service. This next generation of customer service solutions will be available through a powerful worldwide network of 2200 business partners that help more than 500,000 customers in 130 countries transform the way they communicate.