Filipa Neves speaks five languages but still couldn’t find steady work in her native Portugal. So she was about to move to Angola, a former Portuguese colony in Africa, where the economy is booming.
But she sent off one last resumé — to a call center. It was sort of a last resort. She’d heard the stereotype.
“You know, a contact center is like this dark hole they put you in. You’re sitting all day with a headset, and it’s like a scary movie and they don’t pay you,” she recalled thinking. “But then I saw this ad for French [language skills] and I said, ‘You know, why not?’ ” Continue reading
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