Altitude Software (News – Alert), a major player in unified customer interaction solutions, has claimed that Renaissance Credit, a Ukrainian bank, has implemented the Altitude uCI solution and reported increased productivity and improved ability to rapidly introduce new banking services in its contact center.
With over 3000 employees and 59 branches, Renaissance offers a wide range of banking services, including deposits, consumer loans and credit cards.
Altitude uCI (Unified Customer Interaction) is an IP based, contact center management solution, which powers people to new levels of productivity, speeding up deployment of new services and campaigns all within a single system to license, learn and operate.
Altitude uCI suite is a comprehensive solution that enables one to manage all customer interactions – Voice, VoIP, email, SMS/MMS, fax, messaging or web – and resulting activities in a unified environment.
Altitude uCI was designed to speed up operations, while simplifying the contact center management complexity, since it increases productivity, reduces operational efforts, and, ultimately, raise customer satisfaction levels.
Thanks to Altitude uCI solution, Renaissance Credit also reported improved agent productivity due to scripting, intelligent routing of inbound interactions and predictive dialing, and an improved view on contact center’s operation with built-in and customized reports, among other business benefits.
“When we first started looking for a solution we were just considering a dialer and an IVR solution to increase our productivity in sales, and to leverage our customer service. However, when we came across Altitude uCI, we realized that this solution provides much more in a single product. We saw a huge opportunity in the workflow and scripting functionalities,” said Mike Sergienko, operations director at Renaissance Credit, in a statement.
Sergienko said that it is a very powerful system, flexible and fast.
Company officials claimed that Renaissance Credit is now profiting from the Altitude uCI solution rich functionality, scripting and outbound dialing capabilities, and easy to customize reports.
Mike Sergienko said that thanks to Altitude’s scripting tools, the contact center is able to support the fast launch of new banking services, while the skills-based routing allows a better allocation of the agents.
“Our agents are more productive, new recruits are trained and up to speed much faster and supervisors benefit from an improved view on the contact center’s activity with built-in and customized reports,” he said.
TMCnet in July reported that Altitude Software and Teligent (News – Alert), a telecommunications solutions company, has partnered up with the goal of bringing Altitude Software’s solutions into the Russian market via Teligent.
Edited by Cassandra Tucker
Source: TMCNet
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